Search Results

Anything can be disrupted. For example a Calendar. How can you make it innovated? It’s the same when designing our healthcare product specially think of your target audience. Who is it aimed at? How much will it cost? etc.

We then looked at research techniques.

1. Needs driven design

When designing a product or website, ask yourself.

• Does this product need to exist?
• What users needs are you solving?
• What’s the users goals are you trying to achieve?

Just remember it’s never too early to involve your users. It’s better to do it from the start rather than leaving it until you are half way through your development of your product and then finding out you haven’t met the needs and having to rethink your ideas.

2. Grand Reveal Vs MVP

Grand Reveal refers to a design which is worked on behind closed doors then revealed to the world without anyone known once then are happy.

• A popular example of a product which is successful is the iPhone when it is reveled.
• Sometimes it doesn’t always work out like the Segway. It never reached the heights which it was expected it.

Group Class task:

Firstly we individually had to research our local health centre and look at their website to see it included the following information:

• Opening Hours
• Services
• Prescription orders
• doctors
• Book an Appointment

We then had to screenshot the website from our area and paste it onto our class Miro board for others to view and analyze. Paul asked us to get into our groups and write on post it notes the actions, questions, happy moments, pain points, opportunities for the new patients, finding staff, book appointment, opening/out of hours and orders prescription on our chosen GP website. As a group we came up with a lot of ideas for each pin point. You can see this in the image below.

Discovery & Research

Through user research you can:

• Find/understand users
• understand their problems and opportunities
• Shared vision

Types of research:

• Exploratory research
• Stakeholder Interviews
• Workshops

Competitor Analysis

When doing a competitor Analysis it’s good to look at the competitors which are already out there and understand the market, spot the industry trends and set benchmarks for future growth.

Types of competitors:

• Direct or Indirect
• Do a Swot Analysis

This will be important to consider when looking at other sites/apps on the market when creating my healthcare application.

Bias and Research

• Unconscious and Conscious
• Cognitive Bias
• Avoiding Cognitive Bias
• Confirmation Bias. Example of this is when Donald Trump was president,
• Anchoring
• Groupthink
• Selection Bias
• Clustering Illusions

Laws of Ux

The second law we covered this week was Postal’s Law. When is basically be conservative in what you do, be liberal in what you accept from others.

Chunking Method- Breaking up info to make it easy to understand. Breaking down chunks of info.

Create a patient registration

So in pairs or group of 3 we were asked to design an online patient registration form for a health centre. We had to include the following information:

• Patient details
• Title
• Gender
• Surname
• Previous surnames
• First Names
• Date of Birth
• Place and country of birth
• NHS Number
• Home Phone Number
• Mobile Phone Number
• Email
• Address
• City
• State/Province
• Zip/postal code
• county
• Please help us tract your previous medical records by providing the following information
• Your previous address in the Uk
• Name and address of your doctor
• If you are form aboard
• Were you born aboard?
• Your first Uk address where registered with a gp
• If previously resident in Uk, please provide the date you left?

I worked with Florence and Cormac to complete this task. We wrote out the above info on sticky notes then moved onto figma to neatly lay out the information appropriately. Paul give us 40 minutes to complete this. Some people posted it onto Miro board. It was good to see the variety of examples our class came up with.

Qualitative and Quantitative 

Qualitative data:

• Unstructured
• subjective
• Immeasurable
• Soft Science

Quantitative data:

• Structured
• Objective
• Measurable
• Hard Science

Examples of research:

• Analytics-focus on data and stats
• A/B Testing is were you compare two versions of a single variant
• Online Surveys. e.g survey monkey or google forms
• Triangulation

For next week:

Continue researching. Start to consider possible idea for digital solutions to the areas you have been researching.

Reflection

I thought today’s class was very useful as it give me some good techniques I could use when conducting my very own research. Which is very important for now and in the future work placement.

Laws of UX- Chapter 1 (Jakob’s Law)

Jakob’s law or commonly known as “Jakob’s law of the internet user experience” was a law invented by Danish computer researcher Jakob Nielsen in 2000 who also co-founded the Nielsen Norman Group. The law basically explains user experience on the internet and ways of making an users experience on internet easier. The law states that users tend to spend most of their time on the internet on other sites sites rather than yours.

So if your site is simple, clear and easy to navigate around, users will use their time exploring your site more efficiently. By having a similar layout and structure to other sites on internet, you will probably get more visitors returning to your site regularly to use your products or services.

By sticking to this law you’ll be able to improve user’s experience and increase the traffic numbers on your site. If you decide to not follow the law people will become frustrated or confused making them leave and not return to your site.

Note: When it comes to designing your site, consider Jakob’s law and take time to carefully design your site which will attract users attention.

During the first week of uni we were asked to conduct research on the topic of healthcare which is our next project. Paul assigned us into groups for researching. I was placed in a group with Beth, Emma, Laura and Sophie. We discussed on Discord what age group each of us were chosen to research. I choose to research elderly people. I thought this was an exciting opportunity as it will allow me to get to communicate with other people from my class which I am not have spoken to. This was also a good practice for work place were I have to work in a team. We discussed on Discord what age group each of us were chosen to research. I choose to research elderly people. I felt I was already aware of some of health conditions through my elderly granny. It was good to find out more information and the type of things to need or how they can prevent these.

When researching I specially looked at ux design in healthcare as well as the chronic and common health conditions of the elderly people in society. Then I looked at devices and app’s which can help the elderly people.

Research 

I found out their is an increase of adults over 60 years due to fact people are living longer. Everyone will be impacted by aging.

Common health conditions include:

• Hearing loss
• cataracts
• arthritis
• dementia
• diabetes
• Cancer
• Strokes
• Heart disease
• Motor Neurone Diease
• Parkinson’s diease

Health care apps for the elderly:

• Pillibox- helps them to manage their medication for their needs
• Stresscheck- help them manage their stress levels
• WebMD- help them learn about their health
• Heatwise- Bloodpressure tracker allows you to monitor and track blood pressure

Wearable devices which could help the elderly:

• fitbit
• smartwatch
• hearing aids
• gps tracker
• heart monitor

Below are links to internal sources of information.

https://www.springboard.com/library/ui-ux-design/healthcare-industry/

https://www.who.int/news-room/fact-sheets/detail/ageing-and-health

https://www.lifeline24.co.uk/medical-conditions/

https://www.ageuk.org.uk/information-advice/health-wellbeing/conditions-illnesses/

https://www.ncoa.org/article/the-top-10-most-common-chronic-conditions-in-older-adults

5 Easy-to-Use Health Apps for Seniors

Reflection

I am now more aware now of the health concerns elderly people face. I felt this was a interesting topic to research. Hopefully by doing this research this will help me come up with ideas for my health care product or app.

There are different types of design models which help designers plan their next project. I will specifically look at the following:

• The Double Diamond-IDEO
• Human- Centered Design Approach
• Stanford d.school,

The Double Diamond

The Double Diamond process has been commonly used by many designers in order to structure design projects as well as explaining how the process works. The double diamond model was first used way back in 1996. The idea for model was created by Bela Banathy. The world of design and technology is forever evolving therefore so will eventually this process will need updated and changed with the times.

So Originally the Double Diamond design model was based on research on how designers work. The Design Council found some structure. The 4 main phases in this model:

1. Discovery: finding out the problem we are trying to solve
2. Define: Next analyse the content and define the problem
3. Develop: think up ideas for possible solutions to the problem
4. Deliver: pick the best solution and work on building it

The Design Council came up with this structure. I think this process helps make it clear for designers to follow. Before starting any project it’s important to gather research on the specific topic.

Recently a more up to date model by the design council was posted with the same idea. It’s basically an extension to original model. This new models will help designers by more innovated and creative in their approach especially in complex designs. Below is an example:

Human- Centered Design Approach

Another design model which is well known is the Human-Centered Design Approach. Human centered design is were you base your designs around humans and their needs. It’s important to design an interactive solution that meets the users needs.

IDEO say that “When you understand the people you’re trying to reach—and then design from their perspective—not only will you arrive at unexpected answers, but you’ll come up with ideas that they’ll embrace.”

Human centered design process consists of 6 main phases.

1. Observation- Observing the end user. It’s important to understand the audience you are designing for and their needs.
2. Ideation- Start to brainstorm/ ideas based on your users. The aim is to come up with as many ideas as possible.
3. Rapid Prototyping- Start to develop a basic porotype. This is a rough draft so have plenty of time to redefine the idea.
4. User Feedback-It is important Listen to the thoughts of your users feedback in order to help evolve your design,
5. Iteration- Once your receive feedback, use this to content to develop your design and make changes. In this phase take time to iterate, test and redefine your design by improving and making necessary changes. This will take time but is worth the effor.t
6. Implementation- Once your pleased with your final solution, it’s time to share your ideas to your audience.

Stanford D School Model

The Stanford d .school is a place where people use design to develop their own creative potential and hopefully produce products which are successful. Their goal “Our goal is to help you use design to make change where you are.”

This school has a range of design programs for students, designers, and professional people alike.

The five main stages of Design Thinking process are:

1. Empathise
2. Define
3. Ideate
4. Prototype
5. Test

Design Thinking is an iterative process. This model is easy to learn and makes it easy for people to understand.

Reflection

I think all these design models are interesting and a good way to help users when working on specific projects. Each model has a breakdown of the process users should follow in order to be succesful.

Today was our final class before we finished up. It was an excellent opportunity to recieve some further feedback and advice on my Health Care App to date, so I can make further improvements and updates.

As well as recieving feedback from my class mates, I wanted to make I give everyone else some helpful feedback in return. I thought the standard of work from was really good I was happy to view everyone’s.

Here’s some of the feedback I recieved:

• I think the one occuring feedback was to improve the logo and wordmark.
• I need to make sure my content is structured  and aligned approitately.
• Apply spacing.
• I will make sure the content is easily to see and colours are well constrasted.

I will use the feedback I recieved today from Paul and class mates wisely and spend the next few weeks making the nesscary changes and make sure the work is well up to standard that I’m happy with in order to have it submitted for the deadline known I’ve put in my best effort in my work.