During my developing and planning phase of my health care app I designed a User Journey Map, Site Map and empathy Map.
User Journey Map
The User Journey Map talks about the different stages of user’s journey currently and while using my app. I explained about the actions, questions, pain points and opportunities of each of their users.
So I spoke about their current suitation at the moment before they needed the app. I broke down the different steps the user takes when caring for their patients. I thought their was an opportunity to improve the users experience by creating a user friendly app for the carers to help and care for patients/clients.
I looked at different suitations, possible questions and opportunities I could come up to help with planning idea’s for my app.
By doing this user Journey Map was able to discover things such as their happy moments and pain points. This allowed me to find out things the users likes and things I should include and try to avoid when creating my app. For example if the app was inaccture then user wouldn’t be interested in using it.
Site Map
I first designed my sitemap on paper then developed it my figma. This is basically the breakdown of steps what the user will do to potenitally use this app efficently.
When designing my app it’s very important I make the process is and consider their needs. By doing this, I have clearer image in my mind of what the user will do when on my app. I started off by downloading the app, then go to sign up then login in and so on.
Reflection
Once I completed this, I feel I have a much better understanding of the users which will help when designing my app. I discovered thing’s about the user and what I could do make my app as useful as possible