IXD 303 – Week 2 – Research Techniques


We started off this class with some Japanese Kanji, which meant Beginners Mind. It is associated with Buddhism, it means to be open minded, something that is very important when we research and even move beyond into designing. It important to keep an open mind.

How should we research? We should remain open minded and look into many areas, reaching out and gathering information from all areas such as;

  • What is the Demographics?
  • What do they like? Or hate?
  • What are their needs?
  • ┬áDo they need the app?
  • How can it fulfil their needs/goals?

Needs Driven Design

We need to ask ourselves, does this need to exist? If yes then we have to make it unique, make it stand out and grab attention. What user goals are we helping to satisfying, which in my case, would be an app that can order prescriptions without any hassle. Sometimes things have no need, our world view could be different from others and this cause things to fail.


We where given a small task to look up our local health centres online presence. This was so we could see how easy it was to navigate their websites. The website is out of date and also has too much information, most pages have subpages within them leading to confusion which many people struggle to locate.

So what are the alternatives? Well sadly is there is none really. There are a lot of elderly in and around Garvagh and they’re only way of contacting the practice is by phone or in person, so elderly have problems with hearing so using a phone is incredibly hard for them. You can see the Miro board we uploaded the screens here


Competitor Analysis

What we did above is competitor analysis, we look at what is our there already, what do they provide, what are they missing. We can then use that information to make something that the competitors don’t have. Another form is direct competitors, this would be things such as health centres in our case.




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