Core – Transforming lives together
Core Systems (NI) Ltd – North Belfast
- Roisin – Product delivery manager
- Ellie (Placement student)
About Core systems
- Focus on the criminal justice sector
- 200 thousand users using their products across Australia, USA
- How can they help the prisoner while they are incarserated.
To utilize technology to make life better for individuals in the criminal justice system.
For the victim, the workers and the imprisoned.
- Reoffending – within 3 months after release about 50% of them go back.
- Nothing is being fixed so they try to give them tools while in prison to make sure they do not re-offend.
- Some come from disadvantaged backgrounds and their needs are not meet before or after prison
- The average reading age of prisoners is of a 8 – 10 year old.
- Communication with friends and family while in prison to prevent reoffending.
- Self-service modules (doing things for yourself and not relying on other people) teaches them tools they need for when they are released.
- Shop ordering (Helps them to budget)
- Meals selection (makes them responsible to make sure they get the food they like).
By allowing them access to these key skills the aim is to help them improve upon themselves and keep up with technology so when they leave they are not alienated.
- Avoid causing frustration or anger when creating the software to avoid fights or irritating a prisoner.
Working at Core systems
What they need from their people:
- Curiosity and imagination
- Creative problem solving
- Teamwork and collaboration
- Analytic and critical thinking
- Initiative and entrepreneurialism
Come forward with your ideas, they appreciate it all.
How they work:
Agile practices – this allows them to develop products very quickly.
What does the flow look like? Is it technically feasible?
Meet every other Thursday to agree on what they will be working on and then spend 2 weeks developing.
- Product development level
- Marketing and graphic design
- Opportunities to work in UI and UX
- Working on a live product being delivered to customers.
Skype and teams – working remotely atm. Then they will have a hybrid working model by early next year.
Things you get to do:
- Loads of prototypes to take to people to ensure it is correct. Great way to get feedback
- Get to work with product rebranding team – Varied role
- Get to work on UI and UX
Ellie – placement student
- Been there 4 months
- Working to create designs for product pathways
- Working towards a set of existing UI standards
- Considering the user when doing UX
- THE USER!!!!!! they have a low level of education so the language, text size and visual element has to be very carefully considered.
- Working as part of a bigger team
- Creating prototypes
- Consistency for better user experience
- Saves documents with quick description for developers
- Worked with the business team creating designs for them for marketing
- Variation in work
- Her first project was creating a core banner
- Get brief and look at previous designs then get some feedback, make some changes and other options then get the final outcome
Creating an e-Book
The design team is relatively small so you get a lot of design freedom and your input is appreciated.
1- Working from home
- Was in the office for a few weeks to be introduced.
- People who were not in the office even messaged her to introduced themselves.
- She slowly transitioned to working from home.
- Loads of support to remote working transition.
2- Consider their audience. When they went into prison was even something as old as Facebook a thing?
3- Cortney is working there atm (final year student)
4- What impresses them:
Empathy, understanding the user, creativity, feedback, user research
4- How many placement students can you take on?
- Interview to get a feel for you
- December – January