ESO

ESO – placement opportunities

Speaker: MT McCaan

She will really take care of the intern students and mentor them.

  • Placement begins next summer for a year
  • There will be 2 placement opportunities only

Company mission

To make a difference. Improve community health and safety through the power of data

MT – head of UX at ESO

  • Ladies that UX Belfast
  • Worked in Fathom
  • Passionate about building strong, collaborative teams, ensuring accessibility.
  • @BusyMomy on Twitter

ESO

  • Started in Coffee house (Austin Java) in Austin Texas
  • Offices in NI and US and Canada
  • This is a product company not an agency
  • Passionate about the health care company, many employees are previous first responders eg paramedics, firefighters

What does the software do?

  • gives data directly from the first responder to the hospital so the staff there (Doctors and nurses) right until the patient is discharged so the patient care can be evaluated.
  • Helps fire stations manage their operations and run more efficiently, run after their equipment, what training is needed, log incidents, emergency calls and any other data so they can then evaluate it and provide evidence to then get funded to keep providing care.
  • Collects data to be researched and analyzed.
  • Provide software for EMS (first responders), Fire agencies, hospitals and state departments. A real product ecosystem.

The company is very focused on the humans that use the software and how they can help them use their time fore effectively.

Their design is designed with clarity, simplicity and accessibility in mind – can they use it with gloves on while on site? They ensure the software isn’t overwhelming while still showing all the information they need on screen. They also consider what tasks need to be done on field and which ones can wait until after they get back to the office.

The reality of the scenarios – the software is in their vehicle and its viewed when they can. It’s on their mobile and work stations.

ESO Belfast office

  • The headquarters are in Austin Texas.
  • Washington
  • Offices in Colorado
  • Nova scotia (Canada)

The Belfast office

  • opened in 2019
  • 2 floors
  • Remote/office work mixed and flexible
  • Royal avenue near boots (Location)
  • Art in office based on rich Belfast Maritime history – the sea horse is a symbol of Belfast – also in the city hall emblem. Symbol of health, vitality.

Design team:

  • All about the user that uses the software – human centered design.
  • Also keeping in mind that whatever is build makes sense in a business point of view.
  • Their role is to bring together team members to  understand where the complexity in the software lies and making it clear for the user. Complexity into clarity.
  • Format of design team – UX manager manages the UX and product designers.
  • As an intern you would be part of the product team.
  • They work and prioritize decisions with a trio of people.
  • The role of the design team is to make something that will help simplify the busy lives of the users. Does the price point work for users? You can only make better decisions by talking to the user and by designing for them.
  • Project trio
  • Liza Torres – listen to one of her TED talks
  • They have an agile work environment
  • They use Figma, Storybook and Confluence

Benefits to your education

  • join a fast growing company with an ambitions global vision.
  • Driven by mission and purpose.
  • Practice your new UX skills and get product experience in a growing UX team.
  • See first hand the challenges and opportunities of growing a product internationally.
  • Learn from product designers who you will be partnered with.
  • Practice design methodology in an agile dev cycle org.
  • See your features in users hands.
  • Doesn’t matter what you are designing the process is the same

What they want from a placement student

Work and support each of the product designers.

Look up project Aristotle – research Google did – she brought it up, this could be a good talking point for interview. Liza Torres – listen to one of her TED talks

  • Passion for healthcare and making a difference
  • Full of curiosity
  • Being energized by the companies mission
  • Cares about people and has the right mindset
  • Empathetic and caring for the people this software is aimed at
  • natural problem solver
  • Critical thinker – don’t just go for your first idea, explore, research, stress test it and improve, show you are willing to ask for help if needed.
  • empathy for our users and desire to learn as much as possible about their needs in various scenarios
  • desire to build accessible interfaces.
  • loves teamwork and bringing people together
  • can also work independently
  • great communication skills
  • high emotional intelligence
  • flexible/agile
  • Natural collaborator
  • positive attitude and common sense
  • Seeks challenges – as UX and product design is about solving challenges
  • Someone that can lead in our new technological world
  • Work with teammates
  • ask questions
  • don’t keep quiet

Knows the basics

  • Naturally creative
  • know your way around Figma, Miro, Dovetail
  • Be able to show process: sketch > wireframe > prototype > test > iterate
  • user research methods
  • usability
  • product mindset

How to apply

mt.mccann@eso.com

deadline Fri 05/11/21

NOT LOOKING FOR A POLISHED PORTFOLIO

She just wants to see the process and why you want to join the team based on what was said today and what motivates you.

What to email MT

  1. tell her the reason why you would love to join ESO
  2. What motivates you and excites you in UX and product design.

Reflection

I always wanted to make a difference and I think that this would be my dream placement.

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