#IXD303 – User Personas

User Stories


  • As a youth, I want to be able to express my feelings implicitly, so I can avoid uncomfortable situations
  • As a youth, I want to have a visually unique and fun experience, so I don’t get bored.
  • As a youth, I want to communicate my feelings online, so I can feel safe talking about my feelings.
  • As a youth, I want to have my own freedoms, so my actions don’t seem systematic.
  • As a youth, I want to track my success in a fun and engaging way, so achieving doesn’t feel like a choir.


  • As a parent, I want to be able to constructively build trust with my child, so I can communicate better.
  • As a parent, I want to be able to understand my child’s behavior, so I can find out why they are suffering from a mental disorder.
  • As a parent, I want to be able to monitor my child’s behavior, so I can fluidly support them in times of need.
  • As a parent, I want to be able to check in on my child at any given time, so I can see how they progress throughout their day.
  • As a parent, I want to be able to be guided in supporting my child, so I can efficiently help my child get better.
  • As a parent, I want to structure my child’s day, so I can help them achieve goals.

User Scenarios


Andrew is a kid who has started his first year in secondary school. Throughout his childhood years, he has always been socially inept. However, since entering an unfamiliar world, his confidence levels and happiness have shrunk to an all-time low.┬áHe’s always wanted support for his mental difficulties but finds many traditional support services uncomfortable and impractical. Furthermore, his dismissive personality to open up about his problems make it hard for him to communicate with his parents or friends.


Grace is a gifted child who suffers from Asperger’s syndrome. She learns through visual means and struggles with verbal and written means of education. This leaves her struggling to develop like other kids both socially and educationally. She spends a lot of time in her room participating in arts and crafts but feels alone and because of her mental disorder, it makes it hard for her to communicate with her family for support.


Since her divorce six years ago, Amelia has been taking care of her child passably. However, ever since her child’s health had taken a gradual decline her worries and the weight of being a single mother with a full-time job are starting to show stress. Amelia’s worries are amplified as she doesn’t know what is wrong with her child. The lack of understanding between them makes it hard for her to seek support. She wants the best for her child and feels like counseling isn’t working.


Olivia has never been prepared to parent since the birth of her child at a young age, this has only become an ever more prominent problem since her child’s mental state began to decline. Her inexperienced nature of parenting and anxious coping mechanisms make it hard for her to support her needs and her children’s needs. Due to her inexperienced nature, she fails to find support and guidance to make the right decisions for her family. Olivia browses the internet to look for solutions.




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