IXD301-Week 8 tasks- User Scenarios

What are User Scenarios?

User scenarios are a method for telling a story about a user’s interaction with your product, service, or website, focusing on the what, how, and why.

Why do we use User Scenarios?

It is important to use User Scenarios to communicate a design idea by telling a story about a specific interaction for a specific user. Through creating user scenarios, you’ll identify what the user’s motivations are for using your product, website etc. as well as their expectations and goals.

User scenarios help designers consider how the same user’s needs might vary depending on their context and how a diverse group of users in the same scenario might have different needs. By constructing user scenarios, you can help the team answer questions about how accessible, inclusive, and adaptive your product, service, or website is.

How do we make User Scenarios

  1. Determine a few personas to focus on. Consider what scenarios might be the most important for that user, including scenarios in which users face limited accessibility EG age etc.
  2. For each user, list out their goals, motivations, and the context/environment in which they interact with your product, service, or website.

Put these details into a story format that includes the following information:

  • who they are
  • why they are using your site (motivations)
  • where they are (context)
  • what they need to do (their goal)
  • how they go about accomplishing the goal (tasks)

It is important to share these user scenarios that you’ve written with the user group and team members for feedback and refinement.

Once you have received this feedback it is important to then examine your product, service, or website in light of these user scenarios and identify opportunities to make adjustments that would improve the user experiences.

 

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