IXD302 – Week Three: Studio Ediquette

In today’s lesson with Daniel, he talked to us about studio etiquette – how to properly act in a workspace. I found this lesson very helpful, as we were taught to think about things that you normally wouldn’t even think about in a normal, everyday setting. There is a lot to consider when moving into the workplace, and I needed a revision of its proper rules, as I have never been in an environment like that before – besides part-time jobs, which aren’t really the same thing.

Studio

The following are important points you need to remember when working in a studio:

  • Be pleasant and enthusiastic.
  • Be on time.
  • Dress appropriately.
  • Use headphones for music (at a volume you can still hear people).
  • Keep your own volume down.
  • Don’t gossip.
  • Keep areas clean (and help out).
  • Don’t bring smelly food in.
  • Offer tea/coffee if you drink it.
  • Don’t be afraid to ask questions. (Even dumb ones)
  • Remember your colleagues are just people too.
  • Make sure you are organised and file your work properly.
  • Respect your co-worker’s space.
  • No two studios are alike – you should become adjusted over time, as long as you contribute as much as possible and remain respectful.

Meetings

The following are important points you need to remember when in a meeting:

  • If you are with a client, greet them at the door and introduce yourself. Offer them tea or coffee, and get them easily settled into the meeting space.
  • Be on time.
  • Come prepared.
  • Take notes so you don’t forget vital information.
  • Be mindful of your body language.
  • Don’t zone out – focus at all times.
  • Don’t be afraid to contribute an idea.
  • Choose the appropriate time to contribute to those ideas.
  • Be natural but also professional and respectful.

Something that Daniel spoke about was the importance of overcoming nerves, which I found important to talk about as I struggle a lot with nerves and speaking in front of people. Daniel spoke about how even he gets nervous when presenting in front of meetings or classes from time to time, and that it is a completely natural thing that everyone feels. This made me feel a lot better, as this was something I was particularly worried about when coming into the workplace.

Phone

The following are important points you need to remember when on the phone:

  • If the phone is ringing a while be the one to answer it.
  • Say “Hello” “Good morning” or “good afternoon”.
  • State the company name.
  • Say your name followed by “speaking”.
  • If it’s not for you, then they will eventually tell you who they want to speak to.
  • Say “Can I tell them who’s calling?” Or something to that effect.
  • Transfer the call and speak to your team member, tell them who it is and ask if they want to take it.
  • If not, go back on the line and tell them that your team member is unfortunately in a meeting / not at their desk etc. (lie) and ask if you can take a message.
  • Take a message and number. Leave it on their desk.

Email

The following are important points you need to remember when on the phone:

  • Write a good subject line (make it about the email content, nothing generic in case they need to search for it later).
  • Choose the right tone.
  • Don’t hit send prematurely.
  • Spell check.
  • Address people by name.
  • Say “Hi (name)” before starting.
  • Never say ‘hey” or anything more informal unless you are 100% sure you are on those terms with them.
  • If it’s a first time email, establish a connection. How do you know them?
  • If it’s a repeat email, ask them how they are or say that you hope that they are keeping well.
  • Get to the point quickly.
  • Only one topic/point per email.
  • Be concise. Nobody likes length emails.
  • Use words like “glad, excited and intrigued.”
  • Use paragraphs to break up length content.
  • Clarify why you are asking for something or making a request.
  • Sign off with something appropriate – many thanks, thanks, best, regards, best wishes, thanks again.
  • Have your details in your email signature.
  • Add any attachments.

Workshop

We were then tasked with breaking into break-out groups to discuss what we went over that day. We would each be assigned a different role in the group – the notetaker, the meeting leader, the dumb question asker or the contributors.

I was given the role of contributor, so I discussed a few points that I wanted to bring into the conversation.

This workshop was helpful to me as it was a refresher for what we went over that day, as there was quite a lot to cover and everyone was bringing up different points about what we went through. It was also very helpful for my ability to speak up in a meeting, as this is something I struggle with so being a contributor role in the team helped me to not be afraid in bringing up a point I wanted to say.

Leave a Reply

Your email address will not be published.